Refund & Return Policy

We want you to be happy with your purchase. Please read our refund and return guidelines carefully:

1. Returns & Refunds

• For hygiene and safety reasons, creams, lotions, and other skincare products cannot be returned or refunded once opened or used.

• If the product is unopened, unused, and in its original packaging, you may request a return within 7 days of receiving your order.

2. Damaged, Wrong, or Defective Items

• If you receive an item that is damaged, leaking, defective, or incorrect, please contact us within 48 hours of delivery.

• We will require photo or video proof of the issue.

• Once confirmed, we will offer either a replacement or a full refund (including shipping costs).

3. Allergic Reactions & Skin Sensitivity

• Everyone’s skin is different. We cannot offer refunds for allergic reactions or skin sensitivity, as results may vary per individual.

• We recommend doing a patch test before full use.

4. Refund Process

• Approved refunds will be processed back to your original payment method within 7–14 business days.

• Shipping fees are non-refundable, except for cases of wrong or damaged items.

5. How to Request a Refund/Return

• Email us at [your email] with your order number, photos, and details of the issue.

• Our team will review your request and respond within 2–3 business days.